Please read to ensure that you are both familiar and informed as to our Refunds Policy.
Rarely if ever, we receive a request for a refund. However and for whatever reason should this ever occur, you can be assured that we 'listen' and treat our Client both reasonably and fairly.
Once you place/activate an order, we deliver according to your needs.
We do not refund your payment when all work, sent to us has been completed, free-from-errors and delivered according to your instructions.
However, where applicable, project revisions are continuous for a reasonable period of time until you are satisfied.
Payment Refunds Are ONLY Acceptable When :
- We fail to deliver,
- We do not deliver what you ordered,
- We deliver poor material, not according to the accepted Video Animation Reference, Colour, Theme Standards,
- Our agents do not communicate with you within 5 business days after a payment gets processed/accepted.
You have every right to raise dispute with regard a payment refund subject to the above conditions. If any/all work has been transferred to you either physically or digitally, it will be deemed as 'delivered'.
You must understand that digital products cannot be 'returned' as they become 'non-transferable'.
As such we will be unable to consider your payment refund.
We will endeavour to address any/all issues should you feel aggrieved in any way both fairly and reasonably.