Terms of Use

Whiteboard Marketing

Terms & Conditions

Explainer Video for Businesses

We want you to be happy with what we do; which is why we work in a transparent manner.  So please take a few minutes prior to placing your order toward familiarising yourself with our Terms.

Disclosing Party :

The party disclosing information may be referred to as the “Disclosing Party” and the party receiving information may be referred to as the “Receiving Party”.

Pricing and Cost :

Please see Rates & Fees

Delivery Timelines :

The deadline to complete 'ready made' projects is approx One (1) week.

The deadline to complete White/Blackboard projects is approx Two (2) weeks.

The deadline to complete bespoke projects is approx Four/Five (4-5) weeks.

Payment Terms :

An initial deposit of 50% will be paid at the beginning of the project in which the remaining 50% will be paid upon the final delivery/completion.

You will be sent a final preview marked demonstration file to approve and once the final payment is made, your 'working' and 'final' video explainer is then released/delivered electronically.

Commercial Purpose and RAW Source Files :

Whiteboard Marketing  is committed not to use the video for any commercial purpose.  However, unless specified otherwise, the Client consents to our showcasing such on our website.

In order to maintain our development/production fees at a competitive level, we do not provide raw source files as part of the package. Should the Client require such; generic not included, an additional fee will be applicable.

Relationship :

All Confidential Information of the Disclosing Party (Client) will remain their exclusive and sole property. Client may wish to enter into an NDA (Non-Disclosure Agreement) with Whiteboard Marketing; should this be the case, the Client will provide all necessary documentation to this effect.

This Agreement does not grant any right of Ownership, Licenses or any other intellectual property rights. This Agreement does not create any agency, partnership, joint venture or any other such relationship.

Project Cancellation :

Either party may terminate the project within Fourteen (14) working days via email to the other party. Upon termination of the project herein, a party may immediately discontinue access to the other party to said Confidential Information.

Refunds :

In case the Client requires a refund for any unapproved stage, they can apply for a refund based on our refund policy.

Miscellaneous :

This Agreement constitutes the entire agreement between the parties as to the subject matter being disclosed and supersedes all prior or contemporaneous agreements, proposals, inquiries, commitments, discussions and correspondence, whether written or oral.

Separability :

Amendment : If any provision of this Agreement is held to be illegal or unenforceable, its invalidity will not affect the other provisions of this Agreement that can be given effect without the invalid provision.

This Agreement may not be amended or modified except in writing signed by a duly authorised representative of each party.

Governing Law :

This Agreement and the rights and obligations of the parties are governed and applicable to the Laws of the United Kingdom without regard to any conflict of Legal Principles.